Remote Help

For Dad - one-time setup

Install these two apps, then apply the family server settings. After that, TJ can help from afar.

1. 1. Install Tailscale (keeps the connection simple and private).
2. 2. Install RustDesk (the remote help app).
3. 3. Apply the family config (button below) - no typing server settings.
4. 4. Leave the PC on. When you need help, text TJ your RustDesk ID.

Server hostname in RustDesk: remote.tomasetti.online (same for ID + Relay). Tailscale is recommended so TJ can reach you privately; your router also needs ports 21115-21119 forwarded to the house RustDesk box if you are away from home Wi-Fi.

Apply family server settings

This points RustDesk at remote.tomasetti.online automatically.

1. A. Open RustDesk → menu ⋮ next to your ID → Network.
2. B. Unlock settings if asked.
3. C. Choose Import Server Config, paste, then Apply.

Advanced: after installing RustDesk, run the PowerShell script as Administrator, or place RustDesk2.toml under %APPDATA%\RustDesk\config\.

For TJ - connect

Use RustDesk with the same family server settings. Ask Dad for his RustDesk ID when he needs help.

Browser alternative

If RustDesk is not available, Guacamole still works in a browser.